Xpertec BPO - Our services for our existing & new clients

Our Services

Business Process Outsourcing

Back Office Services

We at Xpertec involve domain experts & well trained executives (an expert level staff) to budget, plan, execute & monitor our clients' projects.

Invoice Factoring Support

We specialize in providing back office support to Invoice factoring companies, approached by the customers for quick money.

Underwriting Process

It involves understanding the customer's expectation with respect to Insurance, Cross verifying various documents, related resources & etc.

Accounts & Finance Services

In accounting & financial outsourcing, we promise for confidentiality, data security, risk management & improved efficiency.

HR Services

Pay-roll administration, training & development, record keeping, performance appraisal records etc.

Infrastructure Management

Management of essential operations such as policies, processes, data equipment, human resources, & external contacts.

Our Services

Call Center

Inbound Calls

The inbound services includes providing technical calls support, non-technical support, order taking services, securing information & etc.

Answering Service

We provide professional Inbound support services, Telephone answering services, Agent assisted IVR support Services through CISCO tools.

Technical Support

We offer customised technical support functions for software, electronic gadgets, electronic products, special equipments etc.

Customer Service

An effective and active customer support function will strengthen the client and customer relationship, it will lead to the successful business future.

Outbound Calls

Outbound calls involves marketing focused on becoming found by desired customers to increase sales to the company.

Order Taking

Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

Outbound Support

This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.

Chat and Email

Online customers have started to expect online chat support in websites for quick answers to the customers & getting leads.

Our Services

Data Management

Data Processing

We have been helping various business types on data processing such as Retail Intelligence Companies, CMS Webs & etc.

Data Mining

Data can be mined to identify market segments or consumer tastes and preferences etc.

Data Cleansing

This is one of the key components of data management. It can be done through calling, online search, emails & etc.

Data Verify & Extract

The data verification is a process in which the gathered data is verified for authenticity and quality check.

Data Conversion

The data conversion is required to be performed as the data needs to be on a specific format to make full use of it.

Data Analysis Services

Data Analysis is a multi faceted task which involves Data mining, Data cleansing, Data validation and Data Modelling.

Our Services

What We Bring To You

In general, the process of outsourcing specific Business services to a third party BPO Company is called Business Process Outsourcing. Generally Businesses do outsource their services to offshoring (different time zone) or nearshoring (same time zone) companies. Xpertec is a both nearshore & offshore outsourcing services provider to all Businesses.

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Call Centre Services

Call Centre services are primarily voice based services. Call Centre Outsourcing is most common among businesses as no one wants to lose their customers. "Customer is the king" for any business & businesses should ensure that their customers are happy all the time. Most of the time customers are satisfied if their problems are heard.

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Data Management Services

Data Management services is a critical process for any business. With the proper use of data businesses can identify the weak links, leverage on strong points & focus on essentials. It's a time consuming process & needs to be accurate. So, many organizations outsource their Data management services to Xpertec BPO.

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