Inbound Call Support
Xpertec BPO has been one of the leading Inbound Call Centre Outsourcing service providers to Global clients. The inbound services includes providing technical calls service, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc.
We specialise in the following Inbound Call Centre Services.
How We Work For Inbound Services
We analyse client's requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The Inbound team will be trained on the process and product to offer high quality service. The Inbound team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.
Why us for Inbound Outsourcing Services?
We assure our clients that the outsourced process is well taken care by professionals. The clients can save substantial amount of cost on operational overheads by outsourcing and still be able to provide professional service to their customers. We use technology and build or customise systems to offer high end inbound support services. The clients will be provided online access to track operations in real time from sitting in their office.
Our facility is centrally located in the city with 100% redundant systems for internet, voice, electricity supply etc. to offer uninterrupted service to our clients.