Xpertec BPO - Our Services - Call Centre Services

Our Services

Call Center

Inbound Calls

The inbound services includes providing technical calls support, non-technical support, order taking services, securing information & etc.

Answering Service

We provide professional Inbound support services, Telephone answering services, Agent assisted IVR support Services through CISCO tools.

Technical Support

We offer customised technical support functions for software, electronic gadgets, electronic products, special equipments etc.

Customer Service

An effective and active customer support function will strengthen the client and customer relationship, it will lead to the successful business future.

Outbound Calls

Outbound calls involves marketing focused on becoming found by desired customers to increase sales to the company.

Order Taking

Order taking is a process of recording orders accurately, securing the recorded data and delivering the same.

Outbound Support

This type of services can be used to convey special instructions, offers, deals, reminders, surveys, data collection etc.

Chat and Email

Online customers have started to expect online chat support in websites for quick answers to the customers & getting leads.

Our Services

What We Bring To You

In general, the process of outsourcing specific Business services to a third party BPO Company is called Business Process Outsourcing. Generally Businesses do outsource their services to offshoring (different time zone) or nearshoring (same time zone) companies. Xpertec is a both nearshore & offshore outsourcing services provider to all Businesses.

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Call Centre Services

Call Centre services are primarily voice based services. Call Centre Outsourcing is most common among businesses as no one wants to lose their customers. "Customer is the king" for any business & businesses should ensure that their customers are happy all the time. Most of the time customers are satisfied if their problems are heard.

Data Management Services

Data Management services is a critical process for any business. With the proper use of data businesses can identify the weak links, leverage on strong points & focus on essentials. It's a time consuming process & needs to be accurate. So, many organizations outsource their Data management services to Xpertec BPO.

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